Orders placed with infinite Universe ship by USPS, UPS or FedEx with a signature required for delivery. Please allow up to 2-5 business days for processing domestic shipments. If you need to place an order for rush shipment, please contact us at 1-850-677-8279 and we will try to accommodate your request.
UPS and FedEx does not ship to P.O. boxes. Orders shipping to P.O. boxes will be delayed until we are able to contact you for a business or residential address.
We are not able to combine multiple orders or make changes to the details of an order once it is placed on line.
· We reserve the right to limit purchase quantities or divide orders for delivery.
· Prices displayed on the infinite Universe website are quoted in US dollars.
· If you wish to cancel or modify your order, please email email@example.com or call 1-850-677-8279 as soon as possible.
By law, all items shipped to addresses in Florida will be charged sales tax.
Infinite Universe wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may contact infinite Universe for a return of the unused item, in its original condition, with its original packaging, tags and proof of purchase. Merchandise that has been used, altered or damaged will not be accepted. All returns must be sent to infinite Universe within 14 days of the post marked date of delivery. Only items purchased from infiniteuniverse.com can be accepted for return. If your purchase was made at a retail store, it must be returned to the store.
Custom orders CANNOT be returned or exchanged.
A refund will be issued for the purchase price, less shipping and any insurance costs incurred by us, if any. Refunds will be credited to the original form of payment.
For all returns, please Contact us Monday-Friday, 9am to 5pm CST by phone 850-677-8279 or by email at firstname.lastname@example.org for a return authorization. Please include a reason for return. Shipping charges cannot be refunded. If you are returning an item purchased with free shipping, a $10 shipping and handling fee will be deducted from the refund.
Pack the item(s) securely in the original packaging. Please include all paperwork and be sure the invoice# and billing name appear on the return form. Please remove all old labels prior to shipping. All return shipping charges must be prepaid. It is recommended to ship via UPS or Insured Parcel Post. Be sure that the insurance covers the retail purchase price of your item. Keep the return Tracking Number for your return package to monitor delivery status. Send your return to the following address:
18 W. Galvez Court
Pensacola Beach, FL 32561-5103
infinite Universe takes special care to craft unique products. All repairs are handled on a case by case basis.
We reserve the right to deny unreasonable repairs, returns or exchanges.