Shipping and Returns

General Information

Orders placed with infinite Universe ship by UPS with a signature required for delivery.  Please allow up to 2-5 business days for processing domestic shipments.  If you need to place an order for rush shipment, please contact us at 1-888-978-4955 and we will try to accommodate your request.

UPS does not ship to P.O. boxes.  Orders shipping to P.O. boxes will be delayed until we are able to contact you for a business or residential address.

We are not able to combine multiple orders or make changes to the details of an order once it is placed on line.

· We reserve the right to limit purchase quantities or divide orders for delivery.

· Prices displayed on the infinite Universe website are quoted in US dollars.

· If you wish to cancel or modify your order, please email sales@theinfiniteuniverse.com or call 1-888-978-4955 as soon as possible.

Sales tax

By law, all items shipped to addresses in Florida will be charged sales tax.

Returns

Infinite Universe wants you to be completely satisfied with your purchase.  If you are not satisfied for any reason, you may contact infinite Universe for a return of the unused item, in its original condition, with its original packaging, tags and proof of purchase.  Merchandise that has been used, altered or damaged will not be accepted.  All returns must be sent to infinite Universe within 14 days of purchase. Only items purchased from infiniteuniverse.com can be accepted for return. If your purchase was made at a retail store, it must be returned to the store.

A refund will be issued for the purchase price, less shipping and any insurance costs incurred by us, if any.

For all returns, please Contact us Monday-Friday, 9am to 5pm CST by phone 888-978-4955 or by email at sales@theinfiniteuniverse.com for a return authorization.

Pack the item(s) securely in the original packaging.  Please include all paperwork and be sure the invoice# and billing name appear on the return form.  Please remove all old labels prior to shipping. All return shipping charges must be prepaid.  It is recommended to ship via UPS or Insured Parcel Post.  Be sure that the insurance covers the retail purchase price of your item.  Keep the return Tracking Number  for your return package to monitor delivery status.  Send your return to the following address:

infinite Universe
362 Gulf Breeze  Parkway #213
Gulf Breeze, FL  32561-4493

Repair Policy

infinite Universe takes special care to craft unique products.  All repairs are handled on a case by case basis.